Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of accommodation services provided by Hastings at Noosa ABN 12 345 678 901 ("we," "our," or "us") and your use of our website. By making a booking or using our services, you agree to be bound by these Terms.

These Terms should be read in conjunction with our Privacy Policy and any specific booking conditions provided at the time of reservation.

2. Definitions

• "Guest" means the person making the booking and all persons staying in the accommodation
• "Property" means the accommodation premises at 25 Hastings Street, Noosa Heads
• "Services" means accommodation and related services provided by us
• "Booking" means a confirmed reservation for accommodation
• "Rate" means the total cost of accommodation including all applicable fees and taxes

3. Bookings and Reservations

3.1 Booking Process

• All bookings are subject to availability and confirmation
• A booking is confirmed only when you receive written confirmation from us
• You must be at least 18 years old to make a booking
• You are responsible for the accuracy of all booking information
• We reserve the right to refuse any booking at our discretion

3.2 Rates and Fees

• All rates are quoted in Australian Dollars (AUD) and include GST
• Rates may vary based on dates, length of stay, and apartment type
• Additional fees may apply for extra services, late check-in, or damages
• Pet fees of $25 per night apply to pet-friendly accommodations
• Rates are subject to change until booking confirmation

3.3 Payment Terms

• Full payment is required at the time of booking unless otherwise agreed
• We accept major credit cards and bank transfers
• A security deposit may be required and will be refunded after checkout
• Additional charges may be debited from your payment method if incurred

4. Cancellation and Modification Policy

4.1 Standard Cancellation

• 48+ hours before arrival: Full refund minus processing fees
• 24-48 hours before arrival: 50% refund
• Less than 24 hours: No refund
• No-show: Full charge applies

4.2 Peak Season and Special Events

Different cancellation terms may apply during peak seasons, public holidays, and special events. These will be clearly stated at the time of booking.

4.3 Modifications

• Booking modifications are subject to availability
• Rate differences may apply for date or room changes
• Modifications within 48 hours of arrival may incur fees

5. Check-in and Check-out

5.1 Check-in

• Standard check-in time: 3:00 PM - 8:00 PM
• Late check-in after 8:00 PM must be arranged in advance
• Photo identification is required for all guests
• Credit card authorization may be required for incidentals
• Early check-in is subject to availability and may incur additional charges

5.2 Check-out

• Standard check-out time: 10:00 AM
• Late check-out may be available for an additional fee
• Property inspection will be conducted after departure
• Keys must be returned as instructed

6. Guest Responsibilities and Conduct

6.1 Property Care

• Treat the property and furnishings with care and respect
• Report any damages or maintenance issues immediately
• Do not smoke inside the property (designated outdoor areas only)
• Follow all safety instructions and emergency procedures
• Ensure all doors and windows are locked when leaving

6.2 Noise and Behavior

• Respect quiet hours (10:00 PM - 7:00 AM)
• Keep noise levels considerate of other guests and neighbors
• No parties or events without prior written approval
• Maximum occupancy limits must be observed
• Illegal activities are strictly prohibited

6.3 Pets

• Pets are only allowed in designated pet-friendly apartments
• Pet fees apply and must be paid in advance
• Pets must be supervised at all times
• Clean up after your pet immediately
• Additional cleaning fees may apply

7. Liability and Insurance

7.1 Guest Liability

• Guests are liable for any damage to the property or its contents
• Repair or replacement costs will be charged to the guest
• Guests are responsible for the conduct of all persons in their party
• Lost keys or access cards incur replacement fees

7.2 Our Liability

Our liability is limited to the extent permitted by law. We are not liable for:

• Loss or damage to personal belongings
• Injuries occurring on the property (except where caused by our negligence)
• Interruptions to services due to circumstances beyond our control
• Consequential or indirect losses

7.3 Travel Insurance

We strongly recommend that all guests obtain comprehensive travel insurance to cover cancellations, medical expenses, and personal belongings.

8. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, extreme weather events
• Government restrictions or public health emergencies
• Utility failures or infrastructure problems
• Labor disputes or strikes
• Acts of terrorism or civil unrest

In such circumstances, we will work with guests to find reasonable alternative arrangements or provide appropriate refunds where possible.

9. Privacy and Personal Information

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our privacy practices as outlined in our Privacy Policy.

We may use CCTV for security purposes in common areas. Personal information may be shared with authorities if required by law or for safety reasons.

10. Dispute Resolution

10.1 Complaints Process

• Contact us immediately if you have any concerns during your stay
• We will make reasonable efforts to resolve issues promptly
• Formal complaints should be submitted in writing within 30 days
• We will respond to written complaints within 14 business days

10.2 Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the Queensland courts.

11. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated Terms. For existing bookings, the Terms in effect at the time of booking will apply.

12. Contact Information

For questions about these Terms or to report issues, please contact us: