Privacy Policy

1. Introduction

Hastings at Noosa ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our accommodation services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address
• Date of birth and identification details (for verification purposes)
• Payment information and billing details
• Booking preferences and special requirements
• Communication records and correspondence
• Emergency contact information

2.2 Technical Information

We automatically collect certain technical information:

• IP address, browser type, and operating system
• Website usage data and navigation patterns
• Device information and screen resolution
• Cookies and similar tracking technologies
• Location data (with your consent)

2.3 Sensitive Information

We may collect sensitive information such as health information or accessibility requirements only with your explicit consent and only when necessary to provide appropriate accommodation services.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Primary Purposes

• Processing and managing your accommodation bookings
• Providing customer service and support
• Facilitating check-in and check-out processes
• Processing payments and managing billing
• Communicating about your booking and stay
• Ensuring the safety and security of our guests and property

3.2 Secondary Purposes

• Improving our services and customer experience
• Marketing and promotional communications (with consent)
• Website analytics and performance optimization
• Compliance with legal and regulatory requirements
• Fraud prevention and security monitoring

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors for secure transaction processing
• Booking platforms and reservation systems
• Cleaning and maintenance service providers
• IT service providers and website hosting companies
• Marketing and communication service providers

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergency situations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and updates
• Staff training on privacy and security practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our privacy practices

To exercise these rights, please contact us using the details provided in Section 9.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

7.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Information: 7 years for tax and accounting purposes
• Marketing Data: Until you opt-out or withdraw consent
• Website Analytics: 26 months from collection
• Communication Records: 3 years for customer service purposes

We will securely delete or anonymize your information when it's no longer needed, unless required to retain it by law.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.